End-User Analyst - #10522213

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Responsibilities

• Create an environment which focuses on value, collaboration, and transparency.
• Perform on-site analysis, diagnosis, and resolution of end-user technology support issues. (desktops, laptops, mobile devices, peripherals, etc.)
• Manage inventory asset system
• Manage printers, docking stations, & conference room connectivity
• Ensure service level agreements (SLA) and operational level agreements (OLA) are consistently achieved at a high rate.
• Proven record of effective communication to supervisor, team, and requestors.
• Continue training and education to master areas of responsibility and increase service desk functional efficiency.
• Mentor junior members of the team on how to increase end-user technology delivery and support overall.
• Address escalated support issues and guide partners on courses of action.
• Perform all other duties and special projects as assigned.
  
  

Relevant Work Experience

• 3-5 years’ experience in a hands-on technical support function.
• Experience in ITIL and ITSM best practices a strong plus.
• Additional education, technical certifications, or other distinctions are a plus.
• Broad, generalist knowledge of core elements or concepts within the role.
• SQL Experience is preferred.
• Highly proficient in the use and the proper configuration of various end-user tools including:
• Collaboration software and hardware (i.e. Outlook, Teams, SharePoint, video conferencing equipment, etc.)
• Productivity software (i.e. Word, Excel, PowerPoint, etc.)
• End-user computing hardware (i.e. laptops, desktops, peripherals, etc.)
• Mobile device platforms and approved business applications (i.e. Android, Apple iOS, Certify Mobile, Insights, etc.)
  

Education

• Bachelor’s Degree and/or technical school certification required.
  
  
  
  

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement
  
  

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $23.57 - $34.18 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.