Front Office Agent - #10515593

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 225 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

Do you love providing personalized guest service and excel in a dynamic, global setting? If the answer is yes, then our Front Office Agent position will be your best fit.

As the initial and final point of contact, your responsibilities will include managing guest check-ins and check-outs, offering information, and overseeing administrative duties. With shifts spanning day, evening, and night, you'll be instrumental in cultivating a warm atmosphere, consistently surpassing guests' expectations.

Responsibilities:

• Check-in and check-out processes, taking ownership to make each guest's stay memorable

• Handling administrative tasks seamlessly throughout your shift

• Record and action guest feedback to achieve memorable experiences

• Providing a 'wow' factor with a sparkling personality

We are looking for someone who:

• Has prior experience in hotel front office roles

• Is adaptable to flexible shifts on both weekdays and weekends

• Has excellent communication skills in English (proficiency in Dutch is an advantage)

• Is capable of personally addressing and resolving guest requests and concerns.
  

We apply a competitive salary for this position. Does this sound like you? Apply now!

What's in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 5 free nights per year at the Lore Group hotels worldwide
• Employee and Friends & Family discount rates at the Lore Group hotels
• A monthly budget to spend on benefits platform YourCampus
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances